The 5 Minute Rule
Sonnet Five Minute Rule
If you cannot find the answer to your question in five minutes, you should contact Sonnet Software Technical Support. This applies to all Sonnet customers on maintenance, and to all customers who are evaluating the full Sonnet EM Suite.
About Our Technical Support Group
- Nearly 100% of the support calls we receive are connected to a support specialist at the time of the call. Average hold time for phone call is less than 30 seconds!
- Most emails are answered within one business day.
- Our technical support specialists have a minimum of 8 years of high-frequency industry design experience.
- We have no personnel turnover in our support department; technical support is a valued career choice at Sonnet.
- Our customers consistently rank Sonnet #1 in responsiveness and effectiveness among High-Frequency CAE software vendors.
Benefits of Maintaining a Current Technical Support Contract
- Automatic software upgrades
- Unlimited phone and email support
- Advice on structure analysis to get the most accurate analysis in the shortest possible simulation time
- Ability to change floating network licensing manager once per year without charge
