Application Error Messages
The following is a list of possible error messages received while running or attempting to run Sonnet. The error message is displayed in a box which appears in front of the application tab when you attempt to run it. Note that since the Sonnet session window does not require a license to run, you will not receive an error message associated with running the session window.
Entry:
“WARNING: Lost License.
Lost Feature.”
Possible Solution:
Check to see if the license server is still up and running. If not, start the license server.
Ensure that the hardware key was not removed from the license server. If the key has been removed, perform the following:
Entry:
“Could not get license.
Cannot connect to license server.”
Possible Solution:
This message may occur under the following conditions:
This situation can be corrected by connecting the hardware key to the machine and then rebooting the machine.
Entry:
“Could not get license.
Invalid host. The hostid of this system does not match the hostid specified in the license file.”
Possible Solution:
Check the license server by following the troubleshooting scenario for Licensing Problems.
Entry:
“Could not get license.
Invalid (inconsistent) license key.”
Possible Solution:
The most likely reason for receiving this message is that the license file has been edited. Try running Admin - License again. If this is not successful, check the license server by following the troubleshooting scenario for Licensing Problems.
Entry:
“Could not get license.
Cannot find license file.”
Possible Solution:
The Sonnet program could not locate the license file. Try running Admin - License again. If this is not successful, check the license server by following the troubleshooting scenario for Licensing Problems.
Entry:
“Could not get license.
No such feature exists”
Possible Solution:
The feature is not listed in the “sonnet.lic” file. Check to ensure if the feature has been purchased.
Entry:
“Could not get license.
Feature has expired.”
Possible Solution:
The license for the feature has expired.
First, check the system clock on your computer to ensure that the correct date is entered. If the correct date has been entered, then contact your Sonnet software representative.
Entry:
“Hardlock API Not initialized. Possibly hardlock service is not running.”
Possible Solution:
This message occurs if you have failed to do a reboot after installation. To correct this problem, perform the following steps:
Entry:
Could not get license.
Can not write data to license server. WinSock error code.
Possible Solution:
Check the license server by following the troubleshooting scenario for Licensing Problems.
Entry:
Could not get license.
Feature: <Sonnet Program>
Server node is down or not responding
Possible Solution:
If your license server is running a firewall, it may be blocking the licensing programs, “lmgrd.exe” and “sonnetd.exe” from passing through. You must configure your firewall to allow these two programs. See your system administrator for instructions on configuring your firewall. You should use port 7852 for “lmgrd.exe” and 7853 for “sonnetd.exe.”
Entry:
Lost license, temporarily suspending processing.
Possible Solution:
The hardware key may have been removed while the application was running. First, ensure that the hardware key is still attached to the license server. If this does not correct the problem, check the license server by following the troubleshooting scenario for Licensing Problems.
Entry:
The drive or network connection that the shortcut “<program name>.Ink” refers to is unavailable. Make sure that the disk is properly inserted or the network resource is available, and then try again.
Possible Solution:
This message indicates that the network connection to a remote license server is not connected or is malfunctioning. Ensure that your network is connected and operating properly.