FlexNet Log File

Selecting Admin - Diagnostics - View FlexNet Log from the main menu of the Sonnet session window allows you to view the contents of the log file. The log file is replaced each time the license manager program, “lmgrd.exe,” is run. If “lmgrd.exe” does not execute successfully, the log file is not changed.

Shown below is an example of the log file when the license manager is up and operating with no errors followed by common error messages found in the log file.

15:25:23 (lmgrd) -----------------------------------------------

15:25:23 (lmgrd) Please Note:

15:25:23 (lmgrd)

12:08:38 (lmgrd) Please Note:

12:08:38 (lmgrd)

12:08:38 (lmgrd) This log is intended for debug purposes only.

...

12:08:38 (lmgrd) pid 5320

12:08:38 (lmgrd) Done rereading

12:08:38 (lmgrd) FLEXnet Licensing (v11.12.1 build 80733 i86_n3) started on mendoza (IBM PC) (6/16/2011)

12:08:38 (lmgrd) US Patents 5,390,297 and 5,671,412.

12:08:38 (lmgrd) World Wide Web: http://www.flexerasoftware.com

12:08:38 (lmgrd) License file(s): C:\ProgramData\Sonnet Software\17.52\licenses\sonnet.lic

12:08:38 (lmgrd) lmgrd tcp-port 7852

12:08:38 (lmgrd) Starting vendor daemons ...

12:08:38 (lmgrd) Starting vendor daemon at port 7853

12:08:38 (lmgrd) Using vendor daemon port 7853 specified in license file

12:08:39 (lmgrd) Started sonnetd (pid 4556)

12:08:39 (sonnetd) Server started on mendoza for: em

12:08:39 (sonnetd) emhighperformance gerbersingle gerbermulti

12:08:39 (sonnetd) bbextract cvbridge dxfgeo

12:08:39 (sonnetd) ebridge emgen emvu

12:08:39 (sonnetd) gds emcluster mwoint

12:08:39 (sonnetd) patvu remoteem sonutil

12:08:39 (sonnetd) xgeom

12:08:39 (sonnetd) EXTERNAL FILTERS are OFF

12:08:39 (lmgrd) sonnetd using TCP-port 7853

Entry:

“Cannot connect to license server”

Vendor daemon “sonnetd” cannot talk to license manager “lmgrd.”

Possible Solutions:

Check your TCP/IP settings to verify that it is configured with an IP address.

If you are not on the license server, type in “ping <server machine>” in a MS-DOS command prompt window. If you get “Bad command or file name” then you need to check your TCP/IP settings. If the ping works, check that the correct IP address is being returned for the server. If not, you will need to set up or amend your host file on the client.

Entry:

“Unknown host: <hostname>”

Vendor daemon “sonnetd” cannot talk to license manager “lmgrd.”

Possible Solutions:

Check your TCP/IP settings to verify that it is configured with an IP address.

Entry:

Retrying socket bind (address in use: port 7852)

Possible Solutions:

Two or more copies of the License Manager program, “lmgrd,” are running.

If it is not already present, open the Lmtools interface by selecting Sonnet 17.xx - Sonnet from the Windows desktop Start menu. The Sonnet session window appears on your display. Select Admin - License from the main menu of the Sonnet session window. If it is not already selected, click on the Setup tab of the License page which is displayed, then click on the Lmtools button to open Lmtools. Click on the Configuration Using Services radio button on the Service/License File page which is shown when Lmtools is invoked. Then click on the Start/Stop/Reread tab, and click on the Stop Server command button until you receive a “Unable to stop server” message. All copies of the license manager have been stopped.

Entry:

Wrong hostid, exiting (expected FLEXID=<#>, got FLEXID=<#>).

Possible Solutions:

Either you are having trouble accessing the hardware key or the hostid being read from the hardware key does not match the hostid in the license files.

If you are having issues with the dongle, please see the Driver Installation Guide for FlexNet ID Dongles available in our FlexNet Guides, or contact Sonnet Support at support@sonnetsoftware.com. Note that if you have multiple dongles on your computer, all dongles except the Sonnet hardware key should be removed to ensure that the software is accessing the correct dongle.

Once you can access the hardware key, obtain the correct hostid. See Verifying the Hardware Key for instructions on obtaining your Host ID. The host ID which is displayed should be the same as the host ID in the license file. To view the license file, select Admin - Diagnostics - View License File from the Sonnet task bar main menu.The hostid appears in the following line:

SERVER <hostname> FLEXID=<hostid> 7852

If these hostid values do not match, then:

Remove all dongles, except for the Sonnet hardware key, from your computer. If Sonnet cannot find the Sonnet dongle, it will read other types of dongles. If there are multiple dongles on your machine, Sonnet may be reading the wrong one. If after removing all other dongles, you cannot access the hardware key, please see the Driver Installation Guide for FlexNet ID Dongles available in our FlexNet Guides.

or contact Sonnet Support at support@sonnetsoftware.com.

Verify that you are using the correct dongle for this computer. If not, stop the license manager, attach the correct dongle, then start the license manager.
Verify that you are using the correct license from Sonnet. It is possible that you are using an old license from a previous release or a license intended for another computer with a different dongle. If this is true, re-run Admin - License using the correct license.
If all of the above has not solved the problem, it is possible that the license was created using the wrong hostid. Please contact your Sonnet representative to obtain a new license using the correct hostid.

Entry:

0:10:52 (sonnetd) Invalid license key (inconsistent authentication code)

Possible Solutions:

Check the “sonnet.lic” file. Check the FEATURE or the INCREMENT line for the specified feature, which is em. The line may be split into several lines. An example of a good line is:

FEATURE xgeom sonnetd 12.0 1-apr-2020 30 AC886DAF5DDDC5C75B55

ck=86 SIGN=4E48EAAAB9B0

Another possibility is that the data on the line may have been altered.

Entry:

0:10:52 (sonnetd) EXPIRED: <program name>

Possible Solutions:

The license for this program has expired.

First, check the system clock on your computer to ensure that the correct date is entered. If the correct date has been entered, then you may have used an old license to create your licensing files or your license may have expired. If you used an old license, run Admin - License using the correct license. If the license has expired, contact your Sonnet software representative to obtain a new license.

Entry:

Starting vendor daemons ...

License daemon startup failed:

File not found, c:\program~1\sonnet\bin\sonnetd

License daemon startup failed:

File not found, sonnetd.exe

Possible Solutions:

Edit the “sonnet.lic” file. Ensure that the correct daemon (“c:\SONNET_DIR\bin\sonnetd”) is specified. In the above case, you replace SONNET_DIR with the proper Sonnet directory. The default location should be “C:\Program Files\Sonnet Software\17.xx”. If Sonnet was installed in another directory, then specify that directory in place of SONNET_DIR.

Remember that the path may not contain any spaces.

Entry:

Cannot find the FlexNet log file. Do you want to create a new file?

Possible Solutions:

This message indicates that the network connection to a remote license server is not connected or is malfunctioning. Ensure that your network is connected and operating properly.