License Manager Status Messages

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The following error messages appear in the Sonnet Run window in response to selecting Admin ⇒ License from the main menu of the Sonnet session window, then selecting the Status tab on the License page of the Sonnet Administration dialog box. Be aware that in most cases you have to check the FLEXnet log file for further information.

Message:

lmutil - Copyright (c) 1989-2014 by Flexera Software LLC. All rights reserved. Flexible License Manager status on Mon 8/27/2014 14:25

[Detecting lmgrd processes...]

Error getting status: Cannot find license file (-1,359:2 "No such file or directory") Process terminated with an error.

Possible Solutions:

This indicates a missing license file.

Verify that the license exists. It should be in the <Sonnet Directory>\licenses\sonnet.lic.

Also check that the correct file is specified under License File in the Config Services page of the Lmtools interface. Invoke the Lmtools interface by selecting Admin ⇒ License from the main menu of the Sonnet session tab, then clicking on the Setup tab of the License page of the Sonnet Administration dialog box. Click on the Lmtools button in the Setup tab to open the interface.

Message:

Users of emdesktop:  (Error: 1 licenses, unsupported by licensed server)

Possible Solutions:

Check the FLEXnet log file by selecting Sonnet 17.xx - Sonnet in the Windows desktop Start menu. The Sonnet session window appears on your display. Select Admin - Diagnostics - View FLEXnet Log from the main menu of the Sonnet session window. Then refer to FLEXnet log file to interpret the results.

Message:

Users of emdesktop: Cannot get users of em: No such feature exists

Possible Solutions:

Check the FLEXnet log file by selecting Sonnet 17.xx - Sonnet in the Windows desktop Start menu. The Sonnet session window appears on your display. Select Admin - Diagnostics - View FLEXnet Log from the main menu of the Sonnet session window. Then refer to FLEXnet log file to interpret the results.

Message:

<hostname>: Invalid Parameter

Possible Solutions:

The most likely source of this message is that you do not have a TCP/IP address defined. Check the FLEXnet log file by selecting Sonnet 17.xx - Sonnet in the Windows desktop Start menu. The Sonnet session window appears on your display. Select Admin - Diagnostics -View FLEXnet Log from the main menu of the Sonnet session window. Then refer to FLEXnet log file to interpret the results.

Message:

Vendor daemon status (on <hostname>):

sonnetd: Cannot connect to license server

Possible Solutions:

Check the FLEXnet log file by selecting Sonnet 17.xx ⇒ Sonnet in the Windows desktop Start menu. The Sonnet session window appears on your display.Select Admin ⇒ Diagnostics ⇒View FLEXnet Log from the main menu of the Sonnet session window. Then refer to FLEXnet log file to interpret the results.